Aug 5th 2014
Tech Break 139
Comcast - The Poster Child for Bad Customer Service: Marketing Mavericks 18
How call centers are broken.
This feed has been discontinued, but you can find the clips in our archives.
Guests:
Tonya Hall
Tonya Hall talks with Frank Eliason, Ted Nardin, and Augie Ray about how call centers today are fundamentally broken.
For the full episode, go to twit.tv/mm/18.
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